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Postal Service End to Saturday Delivery - A Good Start for an Organization in Freefall

Postal Delivery Cutback Should have Little Effect on Most Mail Customers - Now We Will Learn Whether Congress Will Finally Approve It

I am not troubled by the plan to eliminate most Saturday mail delivery, though I wonder how it is going to be forced on a Congress that has been unwilling to implement it to date. The Postal Service has little choice but to undertake significant action to conserve resources, given its multi-billion-dollar shortfall. Mail service is increasingly irrelevant in a society which is more and more paperless and in which most bills may routinely be paid via automatic checking account deduction and the Internet.

The Postal Service has encountered hardship in part through being required by the government to pre-fund its healthcare obligations, but not all of its challenges are due to external forces, including a society which is in the midst of technical modernization. It also reflects the often poor level of service afforded the postal customer.  At homes and businesses throughout most of my life, I have experienced countless instances of late delivery, mis-delivery, lost items, and general incompetence, problems that I have not ever encountered with United Parcel Service or Federal Express, whose personnel are required to accept responsibility for the quality of their service. I have never read a story about a UPS or FedEx driver hoarding or discarding parcels, but there have been many such incidents involving postal workers.  I have also spent large amounts of time waiting in line at postal stations which have demonstrated little, if any concept of the value of the customer’s time.

The Postal Service will need to adapt to the times if it is to survive.  That is something it has demonstrated little ability or desire to do to this point.

This post is contributed by a community member. The views expressed in this blog are those of the author and do not necessarily reflect those of Patch Media Corporation. Everyone is welcome to submit a post to Patch. If you'd like to post a blog, go here to get started.

Roger February 07, 2013 at 01:58 PM
I am doubting the plan will be implemented. Despite the words of the PostMaster, Congress will intervene, and not let it happen. Congress will never allow control to be pried from its grip. And, Congress has demonstrated no convicted leadership in managing problems. In the vernacular of the day, Congress will "kick the can down the road." They do not possess the political courage to make necessary changes in anything and the Post Office debacle is just one more in the list. Perhaps the biggest lesson that can be learned from the fiasco of the USPS, large government managed programs are fraught with troubles, and are not nimble enough to make changes for sustainability. We will be seeing another test of this principle in the Affordable Health Care Act. Can we expect different outcomes? I am doubting so.
B February 07, 2013 at 03:14 PM
"I have not ever encountered with United Parcel Service or Federal Express, whose personnel are required to accept responsibility for the quality of their service. I have never read a story about a UPS or FedEx driver hoarding or discarding parcels, but there have been many such incidents involving postal workers." Oh really? http://consumerist.com/tag/fedex/ http://consumerist.com/tag/ups/ http://www.chicagotribune.com/news/nationworld/sns-viral-video-fedex-delivery,0,7908564.htmlstory

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